Q. Do you provide money back guarantee?

** Yes. If you are not satisfied with our server within 30 day, we will refund 100% back to you.

Yes, we support Front Page 98, 2000 and 2002 with the very latest Front Page extension

Q. Can I upgrade my hosting plan later?

Yes. Anytime you can upgrade your hosting plan. Just contact us support@premierconcept.com and we will do the rest for you.

Q. Can I have my own ip address?

Yes, you can have your own ip address. There will be charge RM 100 (USD 26) for setting up the ip address and maintaining your own dns record.

Q. What are the Premier Concept DNS (Domain Name Server Available) ?

Primary: NS1.PREMIERCONCEPT.COM

Secondary: NS2.PREMIERCONCEPT.COM

Q. What is your server uptime guarantee?

Our server uptime is 99.9% guarantee (excluding any maintenance schedule). If our server is down for more than 6 hours, we will refund back your money. If order to receive your credit, you must document your web site down time in writing and verified by us.

Q. Do you offer web page design?

Yes, please refer to our design team, Exus Solutions for their quality of work.

Q. What Operating System and Server Software is used?

Q. How long Premier Concept has been in business.

Premier Concept is a division of Exus Solutions Sdn Bhd, we have been in the market for over 3 years.

Q. Can I watch my web site statistic?

Yes, you can. You can view your web site performance, visitor statistic and etc. You can view it at http://www.yourdomain.com/webstat . This is included on every account.

Q. How do I transfer my domain to your hosting plan?

Login to your domain at your domain registrar, change the domain primary dns to NS1.premierconcept.com - 69.93.233.114 and secondary dns to NS2.premierconcept.com - 69.93.233.115 . Changes to the domain will need to take 24 hours to be updated on the routers on the Internet.

Q. Are you are a reseller of another hosting provider?

No, we are not a reseller. We have our own network and data centre.

Q. What form of payment do you accept?

Online credit card payment

Direct deposit to any Public Bank branch to the following account:

Account Name: Exus Solutions Sdn Bhd

(Please write your domain name on the deposit slip and fax over to (604) 6564 388 as a proof of payment)

You can also pay by cheque or money order to the following address:

1-2-9 , The Gallery,

Medan Batu Lancang,

11600 Batu Lancang,

Penang , Malaysia .

Q. How do I renew my hosting plan?

Our staff will make inform you about the upcoming expiring account. You may chose to renew the or terminate the hosting plans.

Q. How long it will take to setup a new account?

For all new account, it will take within 1-2 business days. This is subject to domain name approval process and also to propagate new domain dns

Q. What control panel software are you using?

Q. Does Premier Concept allow adult, warez, other illicit sites or content?

No, we dont allow that in our policy

Q. How much is the domain registration?

Domain registration for .com/.net/.org is RM 49 (USD 12.95) / year. Domain registration for .com.my will be RM 100 / year.